The idea that a business has duties toward society and its stakeholders is widely acknowledged and has increased dramatically in the recent years. This study examined the mediation effect of job attachment on the relationship between employee perception on corporate social responsibility CSR activities and organisational commitment. Data were obtained through survey questionnaires from a sample of 143 firms operating in Malaysia. The results indicated significant relationships between perception of CSR and job attachment, and between job attachment and organisational commitments. However, this study found no mediation effect of job attachment on the relationships between perception of CSR activities and organisational commitment. This indicates that CSR activities can directly affect both job attachment and relate to individual feelings toward the job and organisational commitment, which relate to feelings towards the organization. These results suggest that CSR activities make a powerful contribution to intangible organizational benefits. The study offers implications for both theory and practice.
CSR, ethical, environment, job attachment, job commitment, Malaysia
This paper investigates leader's perceptions of ethics and social responsibility (PRESOR) on organisation's institutional CSR practices. The results indicate that while the managers in this study perceive that ethics and social responsibility play an important role in determining the organisation's long-term and short-term gains, they do not think that ethics and social responsibility are the only important factors in determining firm's profitability and survival, as indicated by the non-significant results of the PRESOR (social responsibility and profitability) dimension. Another objective was to determine the types of leadership style in influencing the adoption and practices of CSR. As oppose to many previous studies, the results indicate that among the leadership styles, transactional leadership influences institutional CSR practices, while transformational leadership does not. This finding implies that for CSR practices to be implemented, leaders need to use rewards, rules and regulations in a Malaysian context. In other words, in order to institutionalise CSR practices in Malaysia, corporations should start by introducing extrinsic incentives.
Corporate Social Responsibility, Intuitional Practices, PRESOR, Leadership
This study has two key objectives. The first objective is to determine the characteristics of servicescape, while the second is to investigate the impact of servicescape on tourist satisfaction and the overall tour guiding experience. The linkages are attempted on a sample of 385 local and foreign visitors to Taman Negara National Park (TNNP) through the application of exploratory factor analysis and multiple regression. The experimental results show that: (a) there are five characteristics of servicescape in the TNNP, and (b) servicescape has a positive impact on tourist satisfaction and the overall tour guiding experience. The theoretical and managerial consequences of the findings of the study are presented and recommendations have been made for researches in the future.
Servicescape, Tour Guide, Satisfaction, Experience, Malaysia.
Tourism in protected areas has developed and is becoming desirable attractions in many parts of the world. The expanding of the industry into the fragile and sensitive areas necessitates proper planning and management to ensure balance in development and protection of the environment. Sustainable development has become the buzz word in planning. One important principle of sustainable development is to encourage true participation of the public in planning and decision making. In this study, a modified Delphi technique was introduced to determine whether an informed group of experts in protected area management could arrive at a consensus regarding the important attributes of a successful public participation. Three expert groups representing government agencies, nongovernmental agencies, and academics in Malaysia were presented with a questionnaire containing 30 attributes in two dimensions perceived as being the important dimensions in determining a successful public participation. The contributions of individuals via this tool produced group perspective not otherwise attainable. The results from the Delphi rounds confirmed a consensus of opinion between the three categories of experts with an introduction of new attributes deemed important with reference specifically to Malaysia.
Public participation, tourism, protected areas, modified Delphi study, Malaysia.
Expatriates' success studies have always focused on the expatriates' home country preparation, cross cultural adjustment ability and host country environment. This study examined the host country nationals' perspective, particularly their willingness to support Japanese expatriates. Malaysians' openness to change, openness to linguistic diversity and perceived reciprocity were found to significantly explain their willingness to support Japanese expatriates. The outcome of this study provided information to companies on strategies they can use in improving host country nationals' willingness to support expatriates.
Individual values, openness to linguistic diversity, perceived inequity in employment, social capital desirability and willingness to support expatriates
This study aims to develop a roadmapping system that can be used as a knowledge management tool for any organization. The study employed a structured action research to test the implementation of the proposed roadmapping system in a real industrial environment. An internal facilitator collected data through a clinical inquiry approach. The output is a roadmapping system for knowledge management for an organisation, which enhances strategic capability. It also helps to capture and handle the complexities of business strategies in a simple way or that is easy to understand. The proposed roadmapping system was only tested on one firm. Pending further research, these findings should not be generalised. The proposed roadmapping system improves the capability of an organisation to plan and implement its strategies. The proposed system can be used for strategic planning and knowledge management – it allows managers to “kill two birds with one stone.” Unlike conventional technology roadmapping (TRM) research that focuses more on the hard aspects of technical and economic elements, this study explores the soft aspects of knowledge management for improving the strategic capability of an organisation. This research has extended the traditional boundary of TRM to include effective information systems.
Action research; Clinical inquiry; Information systems; Knowledge management; Technology roadmapping.
Everybody can be part of knowledge-sharing activities, and this is especially true if we are referring to Higher Education Institutions (HEIs), where, in many situations, knowledge sharing can be seen to take place via natural activities. However, barriers and problems for knowledge sharing are also common. This is because some people think that their knowledge is valuable and important and are unwilling to share unless there are enough incentives. This study applies the Theory of Planned Behaviour (TPB) to explain knowledge-sharing behaviour among academic staff at selected private HEIs in Malaysia. The main objective of this study is to identify the motivation that influences knowledgesharing behaviour. A total of 110 respondents participated in answering this study's questionnaire. The findings revealed that knowledge-sharing behavior among academic staff exists and is Affected by different motivational factors such as organizational rewards and reciprocal benefit As extrinsic factors and self efficacy and enjoyment in helping other as intrinsic factors.
Knowledge sharing, Motivational factors, Private universities in Malaysia
A vital factor in the growth and performance of a company in the current highly competitive telecommunications industry is the development and enhancement of customer loyalty. Although several studies in the past have helped explain the influence of some significant variables for loyalty, not many studies have examined the effects of certain factors such as service quality, customer value and corporate image on the loyalty of subscribers of mobile telecommunication companies or providers. Thus, the aim of this study is to explore the critical factors of service quality, customer value, corporate image and customer satisfaction that generate customer loyalty in the mobile communication service markets in the Klang Valley, Malaysia. Furthermore, this study also attempts to validate the connection between these factors and customer loyalty. This study employed the convenience sampling method to select 100 respondents in the Klang Valley, Malaysia, who are mobile phone users. Their personal information was analysed by means of descriptive analysis, while inferential analysis was used to test the hypotheses. All the hypotheses were found to be supported by the findings of the study, which also showed that the tested variables are significantly related to each other. This illustrates that mobile service providers wanting to build and maintain a competitive edge in the mobile service market should make greater efforts to enhance the quality of their service, provide superior customer value, attain higher customer satisfaction and win customer loyalty.
Corporate image, customer loyalty, customer value, service quality
This study analysed the use of eBidding system by Malaysian government agencies, which, despite its obvious benefits in cutting down red-tape and lessening workloads among the agencies officials, is plagued by low usage. As such, the objectives of the study are to examine the factors that affect system utilisation by Malaysian public sector procuring officials and to understand their behavior toward adopting the eBidding system. A self-administrated questionnaire was utilised and responses from 150 officers from various Malaysian government ministries were gathered and evaluated using structural Equation Modelling (SEM). The findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions and information quality significantly influence the adoption behaviour toward eBidding. Satisfaction, on the other hand, is concluded to have a mediating influence on the relationships between system quality, information quality and service quality with eBidding adoption. Given the significant impact of the behavioural factors of officials in eBidding adoption and role satisfaction, organisational administrators and managers can introduce key changes in the workplace to increase satisfaction among those using the eBidding system.
eBidding, online procurement, electronic government, technology management, Malaysia.
The various valuation approaches that have been developed are meant for tangible assets valuation and are carried out by expert valuers. For intangible assets including trademarks, the international standards propose three main valuation approaches with the aim, among others, of better transparency and wider interest groups. These are the cost, market and income approaches. This paper suggests that the valuation of trademarks helps to reassure entrepreneurs that their trademarks are valuable assets. The entrepreneurs' competitiveness in the market is reassured when the trademarks are disclosed at fair value in the financial statements. This paper highlights the benefits of adopting the income approach for entrepreneurs, particularly the profit split method, by referring to several ion methodologies as guidance for entrepreneurs in the valuation of trademarks.
Changes in the socio-cultural environment such as the emergence of dual career for women are seen to be an influence to the values of the specified gender. Malaysian society differs from the West in terms of family composition and structure, values, norms and behaviour, which affect the role of wives. This study is considered preliminary and investigates the values of women, specifically the wives, across various areas in Peninsular Malaysia in an effort to further understand the uniqueness of this group. The methodology entails a survey approach using structured questionnaires on a sample of 1252 wives throughout Malaysia. Quota sampling was used to ensure representativeness of the Malaysian household's social diversity. Findings revealed a few similarities and also differences in terms of values between wives across the various locations and levels of education.
The business environment has become more competitive due to advancements in technology and globalisation. Emphasising intelligence as a means for dealing with such circumstances, this study examined the role of supply chain intelligence (SCI), which embraces the process of competitive intelligence (CI) in the operations of a supply chain management (SCM). The integration is needed to ensure that this actionable information from CI has a 360-degree view of business activities amongst supply chains. What exactly is supply chain intelligence? How does supply chain intelligence influence business competitiveness in Malaysia? How does supply chain intelligence help businesses to achieve competitive advantages? This paper examined the contribution of supply chain intelligence on business competitiveness by: a) identifying and validating the dimension of supply chain intelligence components, and b) examining the levels of supply chain intelligence usage by businesses. A focus group was employed as a preliminary study to validate the supply chain intelligence components, and subsequently, for the development of the questionnaire for the survey in the study. The results contribute to the literature by emphasising the use of systematic intelligence in supply chain integration to improve business competitiveness.