PERTANIKA JOURNAL OF SOCIAL SCIENCES AND HUMANITIES

This paper aims to determine and evaluate key performance measurement at Pakarti Luhur Foundation. The primary data in this analysis were obtained by distributing questionnaires to 39 respondents at managerial level. The data was analyzed using multiple regression method. The results indicate that Key Result Indicators were affected by customer satisfaction, employee satisfaction, as well as society and environment, both partially and simultaneously with 5% significance level. The authors recommend the foundation should pay more attention to key performance factors such as customer satisfaction, employee satisfaction, as well society and the environment to achieve competitive advantage.