PERTANIKA JOURNAL OF SCIENCE AND TECHNOLOGY

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• Adam, S. M., Afandi, S. H. M., Mohamad, W. N. W., & Hassan, S. (2022). Mapping major trends in global research in marine and coastal tourism: A bibliometric analysis. Journal of Sustainability Science and Management, 17(8), 196-213. https://doi.org/10.46754/jssm.2022.08.012

• Adam, S. M., Shuib, A., Ramachandran, S., & Kunasekaran, P. (2019). Impacts of ecotourism development in Tasik Kenyir on the quality of life as perceived by the local community. Journal of Sustainability Science and Management, 14(3), 100-109.

• Arnberger, A., Eder, R., & Preisel, H. (2023). Assessing visitors’ understanding of river national park functions and landscapes. Water, 15(3), Article 461. https://doi.org/10.3390/w15030461

• Bagri, S. C., & Devkant, K. A. L. A. (2015). Tourists ‘satisfaction at Trijuginarayan, India: An importance-performance analysis. Advances in Hospitality and Tourism Research, 3(2), 89-115.

• Boley, B. B., McGehee, N. G., & Hammett, A. T. (2017). Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective. Tourism Management, 58(1), 66-77. https://doi.org/10.1016/j.tourman.2016.10.002

• Chan, J. K. L., & Saikim, F. H. (2022). Exploring the ecotourism service experience framework using the dimensions of motivation, expectation and ecotourism experience. Tourism and Hospitality Research, 22(4), 425-443. https://doi.org/10.1177/14673584211056860

• Chen, F., Lai, M., & Huang, H. (2020). Can marine parks become an ecotourism destination? Evidence from stakeholders’ perceptions of the suitability. Ocean & Coastal Management, 196, Article 105307. https://doi.org/10.1016/j.ocecoaman.2020.105307

• Chen, J., Becken, S., & Stantic, B. (2022). Assessing destination satisfaction by social media: An innovative approach using importance-performance analysis. Annals of Tourism Research, 93, Article 103371. https://doi.org/10.1016/j.annals.2022.103371

• Coghlan, A. (2012). Facilitating reef tourism management through an innovative importance-performance analysis method. Tourism Management, 33(4), 767-775. https://doi.org/10.1016/j.tourman.2011.08.010

• Deely, J., Hynes, S., & Cawley, M. (2022). Overseas visitor demand for marine and coastal tourism. Marine Policy, 143, Article 105176. https://doi.org/10.1016/j.marpol.2022.105176

• Eriksson, B., Johansson, F., & Blicharska, M. (2019). Socio-economic impacts of marine conservation efforts in three Indonesian fishing communities. Marine Policy, 103, 59-67. https://doi.org/10.1016/j.marpol.2019.02.007

• Feng, M., Mangan, J., Wong, C., Xu, M., Lalwani, C. (2014). Investigating the different approaches to importance–performance analysis. The Service Industries Journal, 34(12), 1021-1041. https://doi.org/10.1080/02642069.2014.915949

• Fugard, A. J., & Potts, H. W. (2015). Supporting thinking on sample sizes for thematic analyses: A quantitative tool. International Journal of Social Research Methodology, 18(6), 669-684. https://doi.org/10.1080/13645579.2015.1005453

• Hassan, T. H., Salem, A. E., & Abdelmoaty, M. A. (2022). Impact of rural tourism development on residents’ satisfaction with the local environment, socio-economy and quality of life in Al-Ahsa Region, Saudi Arabia. International Journal of Environmental Research and Public Health, 19(7), Article 4410. https://doi.org/10.3390/ijerph19074410

• Higham, J., Font, X., & Wu, J. (2021). Code red for sustainable tourism. Journal of Sustainable Tourism, 30(1), 1-13. https://doi.org/10.1080/09669582.2022.2008128

• Hong, Y., Cai, G., Mo, Z., Gao, W., Xu, L., Jiang, Y., & Jiang, J. (2020). The impact of COVID-19 on tourist satisfaction with B&B in Zhejiang, China: An importance–performance analysis. International Journal of Environmental Research and Public Health, 17(10), Article 3747. https://doi.org/10.3390/ijerph17103747

• Ibrahim, M. S. N., Assim, M. I. S. A., Johari, S., Mohammad, S. K. W., Afandi, S. H. M., & Hassan, S. (2023). Public awareness on biodiversity conservation and well-being: Case of Gunung Mulu National Park, Sarawak. GeoJournal, 88, 3471-3496. https://doi.org/10.1007/s10708-022-10818-x

• Irwana, O. S., Abukhalifeh, A. N., & Badaruddin, M. (2015). An importance-performance analysis of international visitors to Penang Island, Malaysia. Tourismos: An International Multidisciplinary Refereed Journal of Tourism, 10(1), 15-36.

• Islam, G. M. N., Tai, S. Y., Kusairi, M. N., Ahmad, S., Aswani, F. M. N., Senan, M. K. A. M., & Ahmad, A. (2017). Community perspectives of governance for effective management of marine protected areas in Malaysia. Ocean & Coastal Management, 135, 34-42. https://doi.org/10.1016/j.ocecoaman.2016.11.001

• Jaafar, M., & Maideen, S. A. (2012). Ecotourism-related products and activities, and the economic sustainability of small and medium island chalets. Tourism Management, 33(3), 683-691. https://doi.org/10.1016/j.tourman.2011.07.011

• Jang, D., Cho, W., & Lee, K. (2020). A study on the development strategy for marine leisure tourism: Using the importance performance analysis (IPA) method. Sport Mont, 18(1), 39-45. https://doi.org/10.26773/smj.200207

• Jin, Y., & Park, Y. (2019). An integrated approach to determining rural tourist satisfaction factors using the IPA and conjoint analysis. International Journal of Environmental Research and Public Health, 16(20), Article 3848. https://doi.org/10.3390/ijerph16203848

• Kele, A. T. A., Chan, J. K. L., Lily, J., & Idris, S. (2020). Media content analysis on the impacts of the COVID-19 Pandemic on the tourism industry in Malaysia. Journal of Humanities and Social Sciences Research, 2(2), 55-66. https://doi.org/10.37534/bp.jhssr.2020.v2.n2.id1060.p55

• Kim, J. H. (2017). The impact of memorable tourism experiences on loyalty behaviours: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870. https://doi.org/10.1177/0047287517721369

• Kim, J. J., Lee, Y., & Han, H. (2019). Exploring competitive hotel selection attributes among guests: An importance-performance analysis. Journal of Travel & Tourism Marketing, 36(9), 998-1011. https://doi.org/10.1080/10548408.2019.1683484

• Kumar, P., Dahiya, A., & Kumar, A. (2023). Exploring the key drivers of exceptional dining experiences: A study of eateries along National Highway 44. Atna - Journal of Tourism Studies, 18(2), 143-165.

• Lai, I. K. W., & Hitchcock, M. (2015). Importance–performance analysis in tourism: A framework for researchers. Tourism Management, 48, 242-267. https://doi.org/10.1016/j.tourman.2014.11.008

• Lankia, T., Venesjärvi, R., & Pouta, E. (2022). Importance-performance analysis of the fishing tourism service structure: Recreational anglers’ preferences on the remote salmon river of Teno in Finland. Fisheries Research, 254, Article 106425. https://doi.org/10.1016/j.fishres.2022.106425

• Lee, H.-S. (2015). Measurement of visitors’ satisfaction with public zoos in Korea using importance-performance analysis. Tourism Management, 47, 251-260. https://doi.org/10.1016/j.tourman.2014.10.006

• Leh, F. C., Isa, N. K. M., Ibrahim, M. H., Ibrahim, M., Yunos, M. Y. M., & Ibrahim, J. A. (2021). Low-carbon tourism approach as an alternative form for tourism development: A review for model development. Pertanika Journal of Social Sciences & Humanities, 29(4), 2431-2451. https://doi.org/10.47836/pjssh.29.4.19

• Ling, S. M., Ramachandran, S., Afandi, S. H. M., Baum, T., & Shuib, A. (2022). Policy, government strata and sustainable tourism of a rural destination: An analytical network policy perspective. Asia-Pacific Journal of Innovation in Hospitality & Tourism, 11(2), 25-51.

• Luck, M., & Porter, B. A. (2019). Experiences on swim-with-dolphins tours: An importance–performance analysis of dolphin tour participants in Kaikoura, New Zealand. Journal of Ecotourism, 18(1), 25-41. https://doi.org/10.1080/14724049.2017.1353609

• Marasinghe, S., Perera, P., Simpson, G. D., & Newsome, D. (2021). Nature-based tourism development in coastal wetlands of Sri Lanka: An importance–performance analysis at Maduganga Mangrove Estuary. Journal of Outdoor Recreation and Tourism, 33, Article 100345. https://doi.org/10.1016/j.jort.2020.100345

• Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77-79. https://doi.org/10.2307/1250495

• McLeay, F., Robson, A., & Yusoff, M. (2017). New applications for importance-performance analysis (IPA) in higher education: Understanding student satisfaction. Journal of Management Development, 36(6), 780-800. https://doi.org/10.1108/jmd-10-2016-0187

• Mohamed, Z., Afandi, S. H. M., Shuib, A., Ramachandran, S., & Adam, S. M. (2021). A travel cost analysis of the value of adventure tourism of Kampar, Malaysia. Journal of Sustainability Science and Management, 16(8), 118-133. https://doi.org/10.46754/jssm.2021.12.009

• Mustafa, H., Omar, B., & Mukhiar, S. N. S. (2020). Measuring destination competitiveness: An importance-performance analysis (IPA) of six top island destinations in South East Asia. Asia Pacific Journal of Tourism Research, 25(3), 223-243. https://doi.org/10.1080/10941665.2019.1687534

• Nadirah, R., Zaiton, S., & Wan Norhidayah, W. M. (2020). Local community and visitor awareness of firefly conservation in Kuala Selangor, Malaysia. The Malaysian Forester, 83(2), 178-193.

• Nguyen, V. V., Phan, T. T. T., Ferdin, A. E., & Lee, C. H. (2021). Conducting importance–performance analysis for human–elephant conflict management surrounding a National Park in Vietnam. Forests, 12(11), Article 1458. https://doi.org/10.3390/f12111458

• Nian, S., Zhang, H., Mao, L., Zhao, W., Zhang, H., Lu, Y., Zhang, Y., & Xu, Y. (2019). How outstanding universal value, service quality and place attachment influences tourist intention towards world heritage conservation: A case study of Mount Sanqingshan National Park, China. Sustainability, 11(12), Article 3321. https://doi.org/10.3390/su11123321

• Oğuzbalaban, G., & Kizilirmak, İ. (2019). Importance-performance analysis of destination attributes in cruise tourism: The case of Kuşadasi. Social Sciences, 14(6), 3263-3282. https://doi.org/10.29228/TurkishStudies.32688

• Ortigueira-Sánchez, L. C., Ortigueira-Bouzada, M., & Gómez-Selemeneva, D. (2017). Derived importance-performance analysis and diagonal model in a Spanish municipality. International Review of Administrative Sciences, 83(3), 481-502. https://doi.org/10.1177/0020852315585510

• Pai, C. K., Liu, Y., Kang, S., & Dai, A. (2020). The role of perceived smart tourism technology experience for tourist satisfaction, happiness and revisit intention. Sustainability, 12(16), Article 6592. https://doi.org/10.3390/su12166592

• Pratiwi, I. C., Novani, S., & Suryana, L. A. (2022). Tourists’ intentions during COVID-19: Push and pull factors in extended theory of planned behaviour. Pertanika Journal of Social Sciences & Humanities, 30(2), 699-721. https://doi.org/10.47836/pjssh.30.2.15

• Reef Check Malaysia. (2021). Status of Coral Reefs in Malaysia, 2021. https://static1.squarespace.com/static/5c9c815e348cd94acf3b352e/t/620a203badc11165570e8f4d/1644830812124/2021+Annual+Survey+Report.pdf

• Safuan, C. D. M., Ashraf, A. R. M., Tan, C. H., Jaafar, S. N., Yusop, P. A. M., Lai, R. K., Ismail, M. N., Chan, A. A., Repin, I. M., Wee, H. B., & Bachok, Z. (2021). Coral health status assessment in Malaysia islands; looking towards marine spatial planning. Ocean & Coastal Management, 213, Article 105856. https://doi.org/10.1016/j.ocecoaman.2021.105856

• Saib, S., Dawood, M. M., & Saikim, F. H. (2016). Evaluation of tourists satisfaction towards firefly industry in Sabah using importance-performance analysis model. Transactions on Science and Technology, 3(1-2), 93-100.

• Sapari, M. S., Shuib, A., Ramachandran, S., & Afandi, S. H. M. (2013). Visitors’ satisfaction towards service and facilities in Kilim Karst Geoforest Park, Langkawi. Journal of Applied Economics and Business, 1(4), 25-42.

• Sasithornwetchakul, A., & Choibamroong, T. (2019). Evaluation of tourism management in Nakhon Si Thammarat province, Thailand as a secondary tourism city. Asian Administration & Management Review, 2(2), 23- 34.

• Sharma, P., & Nayak, J. K. (2019). Understanding memorable tourism experiences as the determinants of tourists’ behaviour. International Journal of Tourism Research, 21(4), 504-518. https://doi.org/10.1002/jtr.2278

• Simon, N., Saikim, F. H., Bagul, A. H. B. P., & Aziz, N. A. A. (2020). Tourist satisfaction towards Kota Kinabalu, Sabah using importance-performance analysis (IPA) as a tool to determine urban ecotourism potential. Journal of Tropical Biology & Conservation, 17, 187-202. https://doi.org/10.51200/jtbc.v17i.2661

• Simpson, G. D., Patroni, J., Teo, A. C., Chan, J. K., & Newsome, D. (2020). Importance-performance analysis to inform visitor management at marine wildlife tourism destinations. Journal of Tourism Futures, 6(2), 165-180. https://doi.org/10.1108/jtf-11-2018-0067

• Sundram, S. D., & Gani, A. A. (2022). importance performance analysis (ipa) on tourism destination competitiveness in Mabul Island, Sabah. International Journal of Academic Research in Business & Social Sciences, 12(2), 110-129. https://doi.org/10.6007/ijarbss/v12-i2/11536

• Taplin, R. H. (2012). A competitive importance-performance analysis of an Australian wildlife park. Tourism Management, 33(1), 29-37. https://doi.org/10.1016/j.tourman.2011.01.020

• Torabi, Z. A., Shalbafian, A. A., Allam, Z., Ghaderi, Z., Murgante, B., & Khavarian-Garmsir, A. R. (2022). Enhancing memorable experiences, tourist satisfaction, and revisit intention through smart tourism technologies. Sustainability, 14(5), Article 2721. https://doi.org/10.3390/su14052721

• Zhang, Q., Oo, B. L., & Lim, B. T. H. (2021). Mapping perceptions and implementation of corporate social responsibility for construction firms via importance–performance analysis: Paths of improvement. Journal of Management in Engineering, 37(6). https://doi.org/10.1061/(asce)me.1943-5479.0000954

• Ziegler, J., Dearden, P., & Rollins, R. (2012). But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico. Tourism Management, 33(3), 692-701. https://doi.org/10.1016/j.tourman.2011.08.004