PERTANIKA JOURNAL OF SCIENCE AND TECHNOLOGY

 

e-ISSN 2231-8526
ISSN 0128-7680

Home / Regular Issue / JST Vol. 26 (T) Mar. 2018 / JSSH-T0675-2018

 

Analysis of Users' Satisfaction with Website Service of STIE Inaba Bandung

Adryan Rachman, Ratih Hurriyati, Lili Adi Wibowo and Vanessa Gaffar

Pertanika Journal of Science & Technology, Volume 26, Issue T, March 2018

Keywords: Communication medium, information quality, user satisfaction, website service, web design

Published on: 8 Jun 2018

This study discusses the importance of the internet to improve the competitive edge of Sekolah Tinggi Ilmu Ekonomi Inaba (Inaba School of Business) Bandung compared with other universities. The STIE Inaba Bandung's website www.inaba.ac.id serves as a communication medium to provide information for students, lecturers, and the general public. This research adopted a survey method to analyse the effects of website design and information quality on user satisfaction. A total of 39 questionnaires were distributed to 2016 first-semester postgraduate students from Management Studies. A quantitative method by using structural equation model, partial least square SEM – PLS, was used to analyse the data. Findings showed that website design and quality of information had a positive effect on user satisfaction.

ISSN 0128-7680

e-ISSN 2231-8526

Article ID

JSSH-T0675-2018

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