PERTANIKA JOURNAL OF SOCIAL SCIENCES AND HUMANITIES

E-health platforms that utilise information technology tools have greater potential for delivering promising healthcare services to society. However, the integration of burgeoning technology leads to potential users’ concerns for information privacy when using the platforms. Despite the digital health trend in seeking healthcare services through e-health platforms, the users’ behavioural disposition towards e-health platforms in Malaysia remains unclear. Therefore, this study employed a quantitative research design to determine the users’ attitudes toward e-health platforms. The data were collected by distributing an online questionnaire across various online platforms in Malaysia. A total of 378 valid responses from Internet users with experience in using e-health platforms were analysed using the partial least squares (PLS) algorithm and bootstrapping procedure. The findings showed that information privacy orientation was a significant predictor for all concern for information privacy (CFIP) dimensions: collection, unauthorised secondary use, improper access, and errors in e-health platforms. In addition, only the collection dimension was found to have a negative influence on users’ attitudes. At the same time, the gender factor, posited as a control variable, showed no significant impact on users’ attitudes towards e-health platforms. Conclusively, the findings offer significant empirical knowledge to future researchers, healthcare providers, and e-health platform developers to address the transparency over users’ information collection and management to reassure users’ privacy concerns in using the e-health platforms.